Handmade ceramics are shaped, glazed, and fired individually, so no two pieces are exactly alike. Glaze colors may shift slightly depending on kiln temperature and position during firing, and dimensions can vary by a few millimetres. These natural differences are part of what makes each piece unique — not a defect.

We do our best to keep glazes and forms consistent across batches, but exact matching between separate orders cannot be guaranteed. If you are building a set — for example, adding replacement plates to a registry — we recommend ordering all pieces at once when possible. If you need to add to an existing set, please contact us before ordering and we'll do our best to match your current pieces.

Our ceramics are food-safe and built to be used and enjoyed. To keep them looking their best:

• Allow pieces to cool completely before washing after use in the oven or microwave.
• Avoid sudden temperature changes (e.g. moving directly from freezer to hot oven).
• Stack carefully — place a soft cloth or paper towel between pieces to prevent scratching the glaze.

Most of our pieces are dishwasher-safe on the top rack, though hand-washing with warm water and mild soap will preserve the glaze longest. Avoid abrasive scouring pads or harsh chemical cleaners, which can dull the surface over time.

Small variations in surface texture, tiny air bubbles in the glaze, or subtle colour pooling are the hallmarks of authentic handmade work — they are signs of the maker's hand, not flaws. Each piece passes a quality check before it leaves the studio. If you believe your piece arrived damaged in transit, please contact us within 7 days of delivery and we'll make it right.

We'd love to hear from you! You can reach us by:

• Email: hello@noriswishes.com
• Contact form: Visit our Contact page

We aim to respond to all enquiries within 1–2 business days.